Terms of Service

We provide residential and light commercial cleaning services, including maintenance cleaning, deep cleaning, move-out cleaning, and move-in/pre-listing preparation. The specific scope of each service is described on our website at the time of booking.

All price estimates provided through our online estimator are estimates based on the information you provide. Actual pricing may vary based on property condition, size, and other factors discovered on-site. We will communicate any material change before proceeding with additional work.

• Bookings are made through our website and are subject to availability. We reserve the right to decline or cancel any booking.
• In owner-operated mode, we schedule a limited number of cleans per day to ensure quality. Some dates may be unavailable.
• Service hours and completion times are governed by our scheduling configuration. Cleanings cannot extend past our latest service completion time.
• Certain booking conditions (heavy buildup, excessive pet hair, large trash, special requests) may require manual review and a custom quote before confirmation.

• A deposit is required at the time of booking to secure your appointment. The remaining balance is due upon service completion unless otherwise stated.
• Payments are processed securely through Stripe. We do not store your full card information on our servers.
• Additional fees may apply for rush bookings (under 48 hours), weekend service, after-hours service, and selected add-ons. These are disclosed before checkout.
• Subscription packages offer recurring service at a discounted rate and may be billed automatically according to the package terms.

Our full cancellation and rescheduling policy is available on our Cancellation Policy page. In summary:

• Cancellations or reschedules made with adequate notice (as defined in our Cancellation Policy) may receive a full or partial refund of your deposit.
• Late cancellations or no-shows may result in forfeiture of your deposit and/or a cancellation fee.
• We reserve the right to reschedule or cancel a booking due to weather, safety, or operational reasons, in which case you will receive a full refund or the option to rebook.

We stand behind our work. If you are not satisfied with your cleaning, you may submit a Clean Guarantee request within the guarantee window stated at the time of service. We will review your request, and if the issue falls within the confirmed service scope, we will arrange a reclean at no additional cost.

Guarantee requests must include photos of the affected areas. Issues outside the scope of the service booked, or reported outside the guarantee window, may be declined or require an additional paid service.

• Provide accurate property information, including square footage, condition, occupancy status, and any pet or safety concerns.
• Provide safe and lawful access to the property at the scheduled time, including any access codes or keys.
• Secure or remove valuables, sensitive items, and hazardous materials before the scheduled service. We are not responsible for lost, damaged, or misplaced items that were not disclosed or secured.
• Notify us of any conditions that may affect the safety of our team, including aggressive animals, structural hazards, pest infestations, or biohazards.
• Ensure the property has basic utilities (water, electricity) available for the service unless otherwise arranged.

We may take before, during, and after photos to document service quality and support our Clean Guarantee. With your consent, these photos may be used for quality assurance and training. If you do not consent to photo documentation, you may waive the right to contest service quality based on visual evidence.

To the fullest extent permitted by law, PIVOT! Property Pros and its contractors shall not be liable for any indirect, incidental, consequential, or special damages arising from our services. Our total liability for any claim arising from a cleaning service is limited to the amount you paid for that specific service.

We are not liable for damage to items that are inherently fragile, defective, or improperly installed, or for damage resulting from pre-existing conditions, ordinary wear, or customer-provided instructions. Any claim for property damage must be reported within 48 hours of the service.

Cleaners assigned to your property are independent contractors, not employees of PIVOT! Property Pros. While we vet and coordinate our cleaning professionals, each contractor is responsible for their own work. We facilitate scheduling, quality standards, and communication on your behalf.

Refund eligibility is determined according to our Cancellation Policy. Approved refunds will be issued to the original payment method within a reasonable processing time. We do not issue refunds for services already rendered except where required by the Clean Guarantee or applicable law.

All content on our website, including text, graphics, logos, and design, is the property of PIVOT! Property Pros and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without our written permission.

These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any disputes arising under these Terms shall be resolved in the courts located in the jurisdiction where PIVOT! Property Pros operates.

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised Terms.