Privacy Policy

Information you provide:

• Contact details: name, email address, phone number, and mailing/service address.
• Property details: address, square footage, property access instructions (door codes, gate codes, lockbox codes), and special instructions.
• Booking details: service type, scheduling preferences, property condition notes, pet information, and special requests.
• Payment information: we process payments securely through Stripe. We do not store your full card number on our servers.
• Photos: pre-service, before, during, and after cleaning photos when you consent to photo documentation.

Information collected automatically:

• Usage data such as pages visited, browser type, and device information.
• IP address and approximate location derived from it.

• To schedule, provide, and fulfill your cleaning services.
• To process payments and issue refunds.
• To communicate with you about bookings, reminders, and service updates.
• To coordinate property access with assigned cleaners.
• To respond to your inquiries and provide customer support.
• To maintain service quality, including before/after photo documentation.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect against fraud.

We do not sell your personal information. We may share it only as follows:

• Service providers: trusted cleaners assigned to your property receive the details needed to perform the service (address, access instructions, scope of work).
• Payment processors: Stripe processes your payment transactions under their own privacy and security standards.
• Legal compliance: when required by law, court order, or to protect our rights, property, or safety.

We take reasonable measures to protect your personal information using administrative, technical, and physical safeguards. Payment data is handled by Stripe and is not stored on our systems. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Withdraw consent for photo documentation.

To exercise any of these rights, contact us at support@pivotpropertypros.com.

Our website may use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.