Service Policies
Please review our policies to ensure a smooth service experience
To receive a full refund of your deposit, cancellations must be made at least 48 hours prior to your scheduled cleaning appointment.
Why 48 Hours?
The 48-hour window ensures that last-minute cancellations are minimized, which benefits everyone involved. When a cleaning is cancelled with short notice, it limits our ability to fill that time slot with another client who may need our services. This means lost opportunities for potential bookings, reduced earning potential for our professional cleaners, and inefficient use of scheduled time.
Cancellation Terms:
- Cancellations made 48+ hours before appointment: Full deposit refund
- Cancellations made less than 48 hours before appointment: No refund
- No-show without notice: No refund, full amount may be charged
Unforeseen Circumstances
We understand that emergencies happen. If you need to cancel due to unforeseen circumstances within the 48-hour window, please contact us immediately. We will review these situations on a case-by-case basis.
If PIVOT! Property Pros needs to cancel your appointment, you will receive a full refund of your deposit, no questions asked.
Cleaner Unavailability
If your assigned cleaner becomes unavailable, we will do our best to find a qualified replacement to honor your scheduled time. In cases where a replacement cannot be secured, we will:
- Contact you immediately to discuss options
- Offer to reschedule at a time convenient for you
- Provide a full deposit refund if rescheduling doesn't work for you
Rescheduling requests are subject to the same 48-hour advance notice requirement.
- Reschedule requests made 48+ hours in advance: No fee
- Reschedule requests made less than 48 hours in advance: Subject to availability, may incur fees
Tip: To avoid any issues, we recommend scheduling your cleanings well in advance and setting calendar reminders.
We understand that cleaning emergencies happen! Rush bookings (less than 48 hours notice) are accepted based on cleaner availability.
- Rush bookings incur an additional $100 rush fee
- Subject to cleaner availability in your area
- Not all service types may be available for rush bookings
Billing Schedule:
- 50% deposit for first scheduled cleaning charged at time of subscription signup
- Future cleanings: Deposit automatically billed 48 hours prior to scheduled service
- Remaining balance billed upon completion of cleaning
Cancellation & Rescheduling:
Standard cancellation and rescheduling policies apply to all subscription cleanings. Each individual cleaning within your subscription is subject to the 48-hour notice requirement.
Scheduling Reminders:
- Weekly packages: Alert sent 2 weeks before final scheduled cleaning to book next 2 months
- Biweekly packages: Alert sent 2 weeks before final scheduled cleaning to book next 3 months
- Monthly packages: Alert sent 2 weeks before final scheduled cleaning to book next 6 months